IT Support
Remote and on-site
For many businesses IT has become their most critical and yet least understood area. Business success is dependent on the ability to communicate with current and potential clients, to gather and analyse data, and to optimise logistics as well as carry out day to day admin tasks. Outsourcing the IT Support side of your business to I-Serve Group can be a more efficient and cost effective way to reduce both your operational costs and your business risks.
I-Serve Group IT Support offers a wide array of skills, products and services and is equipped to provide design, desktop and network support, and to offer storage environments and server solutions. An ITIL-based best practise framework is used to manage our IT infrastructure.
We have a strong focus on IT governance, operational excellence and delivery. Our diverse and talented team are able to support all aspects of your daily operations. Our team are experienced, dedicated and trustworthy and will always go the extra mile to resolve any issues providing comprehensive and comprehensible advice regardless of your existing IT expertise. We currently assist a wide range of companies, some with extensive IT knowledge who value our support, and some who prefer to wholly outsource this aspect of their business.
We promise a fast response to any IT issue from a team of technical engineers who are ready to help, even at short notice, and will provide jargon-free advice. The predictable and controlled costing allow you to better manage your IT and financial risk profile.
It is a fact that global cybercrime is increasing. It is a complex and dynamic area with many diverse aspects and is a vital area which demands constant vigilance and active management. Our team will help you to do this, securely converting your data and records from cloud to network and on to desktop or other devices to protect you and your clients' data from an ever-changing threat.
We can also assist and manage your IT support when you need to relocate.
Our team will monitor the health of your network, making recommendation and enhancements as required and reducing your long-term IT and data protection costs.
Our team are able to offer support around the clock if required.
Working with I-Serve Group will give you access to a team of specialised professionals that have an enthusiasm for technology and who understand the many benefits that it can bring to your business, your computer systems and your communications.
Unfortunately Network Security is not as straightforward as just switching your PCs off every night. We can help you secure your business and IT Network from both external and internal security threats, including viruses, worms, malware and IP Spoofing.
IT disasters cannot always be prevented from happening, but we can help you create and build a resilient IT Disaster Recovery plan. This would ensure that you are able to continue operating after a disaster, potentially saving your business from severe reputational damage or even financial failure. We can help protect your business and ensure you have a plan in place that is robust enough to ensure that you can "weather any storm".
A computer maintenance contract would be a fully inclusive agreement, with no hidden costs or surprise charges. We prioritise the most important systems and pieces of equipment, providing you with a computer network maintenance timetable to guarantee that the backbone of your infrastructure remains operational.
I-Serve Group can back up your data live, updating every ten minutes, allowing you to work confidently knowing that none of your information or data will be permanently lost. We can design backups for a variety of systems.
It is imperative that as well as having an up to date anti-virus program installed, you also have a policy to ensure that no other media (USB's, Laptops, Flash Drives, Servers, Desktops etc.) are connected to the network without first being checked and protected by the Anti-Virus system. We can design and schedule a scan of anti-virus software for the entire network.
Our helpdesk support team can provide a swift but personalised service to both the end-user and your business's on-site system staff.
Our responsive support service combines our telephone hotline with Zoom and an on-line tool that enables us to view and interact with your screen from our helpdesk support centre. Users can watch as we resolve your issue remotely. In some locations our helpdesk support team will escalate the problem to our local on-site engineers who will come to you at short notice and at a pre-agreed rate.
We provide IT support to business networks and home or individual users at a market-beating prices.
In addition to providing you with remote support our IT centre can also advise and assist with any questions that you may have concerning system management including IT equipment procurement, maintenance issues and user support.
I-Serve Group can provide a wide range of cloud services including emails, system and data back-up, shared storage and security measures at a highly-competitive, fixed price basis.
Please contact us to find out how we can resolve your IT issues.
As COVID-19 has revealed remote working is an essential area to secure and implement in times of crisis to enable your business to function as normal. Our team are able to ensure staff are working, business is left uninterrupted and data is secure. Our team can arrange remote access so your team can continue to work effectively and efficiently.
We can diagnose faults and repair a wide variety of IT systems and components, such as laptops and desktops. We are highly experienced in upgrading operating systems in general, and have particular expertise in upgrading Microsoft software.
If you require assistance in using software or setting-up software we can help you.
We can regularly back-up an entire data directory or selected elements of it to use for system recovery. In the event of a drive failure this will ensure the speedy recovery of your system to guarantee business continuity.
We provide hardware, software and network support. We specialise in client-based networks and running servers and Cloud systems. We carry out regular maintenance work in order to anticipate and prevent future problems such as downtime and loss of data.
System Design & Upgrades:
If there is a system you would like set up or a necessary upgrade or you simply want a change we can present a proposal with the best course of action by means of clear easy to understand explanations.
System Back up Disaster Recovery:
This is an extremely important area which can cause significant setbacks. We will assist in making sure recovery takes place quickly, smoothly and efficiently should the worst happen.
Security and Compliance:
The handling of data and securing your system is vital. To prevent unauthorized entry to your system, we have a range of solutions, protecting your information from theft and damage.
Cloud Backup:
I-Serve Group can back up your data to the cloud on a daily basis, allowing you to work confidently knowing that none of your data will be permanently lost.
Cable and wireless networking:
We have covered a range of computer networking installations from a single room, to homes and offices.
Wireless Security & Coverage:
We have solutions providing consistent coverage over office and building areas with the necessary security. We can create Guest access which can be separate allowing the main network to be uncompromised.
Security packages are available. Contact us to discover more.
Our specialists can take over in the case of a Cyber threat and on the detection of any breaches to your business defences. Our team can assist in meeting the advanced Cyber Security preventing the ever increasing security threats. Our technical experts are trained and experienced ISO auditors.
In order to protect your data and system it is essential to keep you Windows system up to date. If the system is set up correctly this is carried out automatically. However, over time it is possible this has not happened and we have tools which run through cloud and identify and remedy any lapse in the updates.
- Server Virtualisation
- Desktop Virtualisation
- Private and Public Clouds
- Cloud computing (it includes both public & private)
- Cloud Mail Migrations (O365) and Support
- Anti Virus
- Cyber Security
- Information System Infrastructure
- Network Infrastructure
- Servers and Data Migrations
- Software and Application service support
- Configure services such as Active Directory, DNS, DHCP, FTP, Remote Services, Web Services-IIS, SMTP and File Server.
- Stop Spam and Associated Threats
- Email management, security and protection with industry leading security software
- E-Mail Server Support
Contact us to see how I-Serve Group can work for you.
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