Customer
Services

There are many benefits to having remote customer services including affordability and flexibility. We can support you on a full time, part time or hourly basis, and can change our support as your business changes.

Our team can answer your inbound calls in your company name and we can follow your existing call flow or we can design a bespoke system for you. We can take messages and orders, pursue potential business leads, offer a Help Desk service, manage reservations, diaries and appointments. In short, our team has the skills to help you. By avoiding missed calls and allowing our team to offer assistance you can take advantage of every opportunity to grow your business. Every call, chat or email is important and we want to maximise your response.

Using I-Serve Group means you would not need to accommodate in-house personnel, nor provide equipment, nor cover leave, training and other associated staffing costs. We have a pre-agreed monthly plan to simplify the process so you no longer need to worry about your call allowance.

I-Serve Group offers an adaptable service to assist your flexibility. We can conduct live chat, offer additional land line numbers, local numbers and can accommodate your changing time requirements, all achieved in your time zone.

At I-Serve Group we do it all for you, leaving you to focus on what you do best - growing your business. We manage the recruitment of the team, carry out initial and ongoing training, and ensure we have the highest quality experienced customer service representatives. Our skilled staff are bilingual and we assist businesses in numerous countries including the USA, Canada, UK and Australia. You will have a dedicated Customer Relationship Manager to assist with the integration of your business.

The I-Serve Group customer service team are our friendly, flexible, experienced and professional team eager to provide outstanding customer service. Please get in touch to discuss the ways in which we can help you.